valuations are easy to sort imho.
wife wrote a car off years ago.. first offer came through and I just printed out numerous Autotrader adverts for the same or similar car and wrote on them the differences - this car has higher miles, this car has sunroof ours didnt etc etc and wrote a letter saying due to the enclosed adverts I value the car at £XXX.
Received a cheque for the amount I said in the letter within a few weeks (nothing happens fast lol).
Just keep ringing and ask for offer then do the above.. sorted
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