Shocking Chris...you expect the insurance co to help at such a stressful time not add to the stress. Have you told them they are not following TCF?
Have you tried talking to these...
http://www.financial-ombudsman.org.uk/
On the home page they have a link to 'complained and not happy'....to quote them...
If you don't feel the business has handled your complaint fairly, we can look into the problem for you.
We can help you complete the complaint form that gives us your details – just phone us on 0300 123 9 123 or 0800 023 4567. Or you can download the form below.
Give them hell b'stards...that should read...sit back and let the ombudsman give them hell
