I called Culverwells this morning.
They looked up my wagon by registration and vin number and it shows that the car answered the recall on 26 April 2012.
The parts were changed and they say case closed, but the very same problem has happened again.
I asked how this can be case closed when the exact problem has happened again, 3yrs after the first time that lasted 10yrs.
I was told that they have to do "investigation work", this entails firing a pin into the wishbone area affected by the recall and then sending the results to Subaru, then they decide if it qualifies to be done.
The investigation work is at a cost of £80 + per hr, they said that if it qualifies, the replacement work and parts are free, but I have to pay for the investigation, £80 x 4hrs = £320.00
Seeing as this is no one's design prob but Subaru, why should I have to pay for the investigation work if it's their problem.
It took me less than 20 mins to take the wheel off and find this problem, so what takes 4hrs?
I think it means that no matter what happens they get their labour cost covered so with that in mind, even if I get the parts (drop links etc) from main dealer, I surely have to go the way of the wishbones I got from CJ on sunday morn.
Sorry for the rant, but it doesn't seem right to me!!!
