Used to use Zen as my ISP about 10 years ago, but left as they weren't as cost effective on higher speed tariffs when broadband started ramping up over the old days of 512kb/1Mb download! But their service was always excellent in those days.
Generally the bigger the business gets, the worse the support gets. Sky are pretty shocking too. On BT Infinity 2 now, touch wood i've not had to phone them with any problems... yet.
|