[555_Si]

bt provide inifinity or whatever to end user. The actual service underlying it is provided by BT Openreach wholesale, they provide many ISP's as this is BT's infrastructure. Some ISP's use parts of BT copper/fibre network and then have the own kit allocated in the exchange/cabinet, which then usually still runs across the BT 30+ year old copper to your house.

While I don't think it is supposed to happen, I imagine if you are with BT, they carry more clout when they need Openreach to fix an issue.

I think too many people these days look at price, but expect the best service as well, too many people i have known over the years have fallen into this trap with Talk Talk.

When looking at anything you have to weigh up the costs v service you expect and in business the SLa's and support you get. I will quite happily pay over the odds to have the best service I can get for my needs. Yes I can get broadband a lot cheaper elsewhere, and recently have thought about moving, but I am concerned I was loose my faultless service I have had.

Also Scott, concerning email moving forward, I have got several domain names, i then create an email address with one of these domain names and just forward it to my current email host, then if I move i can just repoint my email address. I am sure you already know about this, but just in case. I know the horse has bolted already if you have lost your email.