not all main dealers are useless mate, but i guess its who you talk to really most of the places i go normally have someone i know in them.
When ive gone down to mercedes in redhill with chunk theve allways been spot on and give good customer service,
Same in ford when ive had to get bits for the other half on previous cars, spoken to emma and everything gets sorted quickly, is correct and get good advice too.
Same story with cheam subaru, shame theve gone now but everytime i went there they were allways happy to help and give good advice
Its a shame there isnt more of the above garages with people like them working in them, maby we should put a list up of decent garages and dealers?
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