Quote:
Originally Posted by IBenjieI
After the incident with the intercooler hoses and clamps loose, Brent phoned me to apologise and offered some gratuitous labour as a way of saying sorry.
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Nice... fair enough, mistakes happen sometimes. It's how they deal with it that makes the difference between a good company and a bad one
Not many garages would spot something on a forum and proactively phone a customer with an apology and and offer like that
