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#1
01-12-2012, 09:35 AM
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Heating repair advice
Since you lovely people seem to know many things perhaps you could help me with a problem i have...
I live in a HA house,and yesterday lunchtime my Boiler stopped working so i have no heating,,, i called Swale heating who told me it would be Saturday,but have been told that since my week old Granddaughter lives with us we should have had a priority callout,like the elderly and Disabled,some have said within 4 hours,i rang swale back,and they told me it would be before midnight.... But nothing.. and boy was it cold last night.... minus 3 outside  Can anybody tell me who was right within 4 hours? or can Swale keep me waiting even though i have a newborn here... Thanks Trace x 
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#2
01-12-2012, 09:49 AM
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Normally with British gas you would be priority.
they also give you small fan heaters to use / keep as i still have one given to us when they had to switch us off when the boys were small.
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#3
01-12-2012, 09:51 AM
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I don't think its the law which says they should get to you within 4hrs if anyone in the house is vunerable, I think it's more of a company code of practice thing. I'm not 100% sure though. I would still complain if I were you though
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#4
01-12-2012, 09:55 AM
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#5
01-12-2012, 10:20 AM
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Hope you get sorted soon...
Have you not got friends close by, If you dont get it sorted I could put you, mum and baby up up. 
__________________
Keep it on the black stuff and leave the pit boards alone 
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#6
01-12-2012, 10:23 AM
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#7
01-12-2012, 06:44 PM
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