r.i.p Scoobyclinic

[bonner]

Little warning for you all. Stay away from Scoobyclinic Chesterfield this is how they treat your pride and joy. Tossers. http://www.dailymail.co.uk/news/arti...ole-video.html

[Hongkongfooi]

there driveway to the business is shocking for sure. They certainly didn't slow up for those pot holes did they.
I wasn't impressed with my visit there

[bonner]

Shocking that!! Just think how many others cars have been abused by them! Good job they have been exposed!

[thepieman]

Will not be taking my car there ever





but then I don't think they look after Supra's




Shocking Vid though and no need for it......

[Hrimfaxi]

You'd have thought they would address the potholed lane ages ago now, it's not exactly a good first impression! I know Scoobies are tough, but there's no need for a rally stage to get to your business...

Exposure like this is needed, that's the end of that place.

[bonner]

Good job too it's a struggle to find a decent tuner at the best of times these people are supposed to look after you not mug you off like that!

[Steve_PPP]

Was watching the thread on MLR grow over the weekend. Sure that video will cripple their income, as well as being in the national press its on half the UK car forums too. Sounds like there's more footage of them ragging it on the public road too but this hasn't been posted (maybe the press can't publish something that can lead to a criminal driving prosecution?)

Apparently the driver has handed his notice in... bit late now, the damage to their reputation is done.

[Rdlangy1]

Shocking video!!! Disgraceful that some people will treat someone else's pride and joy like that!

[Steve_PPP]

I've edited the thread title to correct the typo in their company name. Wouldn't want people missing this thread when searching for Scoobyclinic on Google in the future

[munk]

very good steve.

complete bellend, shame really that one individuals actions can ruin some thing so big!!

[NL03Scooby]

I wonder how many cars fitted without dash cams suffered the same treatment, maybe Scoobyclinic has had a roaring trade in shock absorbers and bushes recently...

[Mortster]

I was reading how quickly the thread went from "omg" and "wtf" kind of comments, to then "bull****" and "liar" as he wouldnt post the video. Felt for the guy as everyone had it in for him. I guess he's the one laughing now, as it were.

The comments and now rapidly appearing photo's on pretty much all the scooby related FB groups will be damaging to their reputation even more so

As said above, a road like that leading to a business thats supposed to be massive? The unit itself looked a little crappy too.

[Hrimfaxi]

Originally Posted by NL03Scooby

I wonder how many cars fitted without dash cams suffered the same treatment, maybe Scoobyclinic has had a roaring trade in shock absorbers and bushes recently...

I'm thinking the same thing. I feel sorry for the people who have their cars in the workshop at the moment, I'd be so paranoid and be down there in a flash.

[SpecB]

My Impreza came back from the MOT station with an advisory for CEL on, they were a bit taken aback when I told them the CEL was the knock warning from the Syvecs - the logs showed the test drive at 97mph and 6800rpm at 100 % throttle.
Needless to say I won't be using them again!

[Moley_WRX]

Happens throughout the industry unfortunately, Scoobyclinic were just 'unlucky' to be caught out.

If you knew what happens at some garages, even main dealers, it'd shock a few

[ScoobyStu]

Feel for them as it wasn't the owner behaving like this and ultimately it's him/them that are going to suffer. All it takes is one knob to work for you, especially in the automotive industry and even more in the digital age and you're done for. I probably wouldn't have used them due to location and having SMD just up the road from me (ish) but personally, I wouldn't let this put me off. If it was the owner on the other hand, very different story.

[Banstead Stig]

Originally Posted by Moley_WRX

Happens throughout the industry unfortunately, Scoobyclinic were just 'unlucky' to be caught out.

If you knew what happens at some garages, even main dealers, it'd shock a few

There's a lot of truth in that, but that shouldn't stop people blowing the whistle.

There was the Shelley Motors incident last year. Well, Shelley Motors has 'retired' from the Subaru network now. This at a time when Subaru are looking to increase the number of dealers.

I can't help thinking the two are linked!

I do have some sympathy for the owner as it's not possible to have complete control over your staff. However, the way it was handled was poor. They tried to discredit the customer knowing full well he had evidence. ****ing idiotic move.

I thought he conducted himself pretty well!

[Steve_PPP]

Originally Posted by BlueBugEye

My Impreza came back from the MOT station with an advisory for CEL on, they were a bit taken aback when I told them the CEL was the knock warning from the Syvecs - the logs showed the test drive at 97mph and 6800rpm at 100 % throttle.

I'd be giving them two barrels for that. Was that an independent MOT station or 'Just' a well known MOT place?

Under what circumstances do they need to test drive a car for MOT anyway? I thought it was a static inspection only? Never had a car test driven for MOT...

[tbtstt]

I doubt this incident will close them down, but it's sure to hurt them. In defense of the owner of Scooby Clinic it did seem like he asked to see the tape and it wasn't provided immediately, so I guess it was natural to side with his mechanics rather than the customer. But to start slagging the customer off online was rather unnecessary (and pretty unprofessional).

Sadly - and as Moley says - I have no doubt this isn't an isolated incident. We only see the rare few cases where there was a dash camera present (or where the driver from the garage ends up parking the car in a bush). How many times does this occur where the owner is none the wiser?

Originally Posted by Steve_PPP

Under what circumstances do they need to test drive a car for MOT anyway? I thought it was a static inspection only? Never had a car test driven for MOT...

I've had my Subaru tested at three different MOT stations over the years and they have all taken the car on the road to test the brakes: the car has never been out of earshot when they have done that though, so I know they haven't thrashed it!

[scotty]

Thankgod i would never take my car there im happy with my 2 garages up here who look after your pride and joy and treat it with much respect it deserves .

[Steve_PPP]

Originally Posted by tbtstt

I've had my Subaru tested at three different MOT stations over the years and they have all taken the car on the road to test the brakes: the car has never been out of earshot when they have done that though, so I know they haven't thrashed it!

Ah, assumed that was always done on the roller-wotsit thingys in the floor

[Rdlangy1]

Same mine has always been road tested for the brakes as my garages said being AWD it wouldn't work on the rollers

But like u I can hear the car or last time it was a young lad doing the MOT and so I asked to be in the car during the test...

Maybe over the top but the mechanic understood and I left them a tip so no harm done...

It's my pride and joy and I'm not gonna risk someone being a prat..

[Banstead Stig]

Originally Posted by Steve_PPP

Ah, assumed that was always done on the roller-wotsit thingys in the floor

Shouldn't use those for AWD cars, it can do a nice little bit of damage to your diff.

[Steve_PPP]

Originally Posted by Rdlangy1

Same mine has always been road tested for the brakes as my garages said being AWD it wouldn't work on the rollers

Originally Posted by Banstead Stig

Shouldn't use those for AWD cars, it can do a nice little bit of damage to your diff.

Of course, my brain wasn't engaged last night.

The daily drivers always go on the roller tester thing but the scoob is MOT'd via a 'friendly' garage by someone who knows the car well. Guess they skip the road test as he knows the brakes work! The scoob hasn't been on the roller test.

[thepieman]

So you've got one employee supposedly 'resigned'! what about the other employee in the car? both are as equally responsible........ so thats two employee's!

Then you have the manager! (so called) unprofessional to say the least with his comments throughout......thats three!!. so the problems at SC seem more ingrained than just one employee!

Arguements about the release of the video make no sense at all! it was clear that unless resolved (which was so easy to do) this would escalate to probable litigation and both parties claim to have sort advice, both would have been told that evidence only needs to be provided at a certain point and rightly so, the owner of the video was holding on to the evidence until it was required that he release it. If SC had dealt with the situation better in the first instance then the video could have been seen, discussed and dealt with much, much easier.

If these employee's have been with the company for any length of time, then they are 'trusted' employee's, it doesn't matter what position you work in, you represent that company and it should be reprisentation at the highest level at all times........

When you work for a 'good' company respect is a by product that becomes second nature to everyone around that company, this shows that 'respect' is clearly lacking... respect for both customers and the company.

the comments about having staff outside filling the potholes are too little too late IMO, after all, how long have they been in business there and its only now that they can see them being a problem?

If they did do good work then its a shame, however to not resolve such a trivial issue prior to it becoming common knowledge is beyond me........ they have done as much damage to themselves in dealing with the issue as they have with there actions in the video.........

On the back of this incident...I would never recommend them or use them for anything........they appear highly unprofessional

[Steve_PPP]

Blimey, someone's gone to some effort! Far too much time on their hands....

http://www.scoobyclinic.net/
Registered a new domain (the correct one is .com) and setup a whole spoof site.

Our Services:
Do what we like
Do the job when we like
Charge what we like
Treat the customer how we like
Damage what we like
Blame whoever we like

Email: you_drive_it_we_wreck_it@scoobyclinic.com
Call: Some dodgy guy called Kev - 01246 590807

[Rdlangy1]

Bahahahahahaha

[thepieman]

Originally Posted by Steve_PPP

Blimey, someone's gone to some effort! Far too much time on their hands....

http://www.scoobyclinic.net/
Registered a new domain (the correct one is .com) and setup a whole spoof site.

Was just going to post the same

its all over the internet, amazing the coverage........... they really are going to feel the effect of it all...

[tbtstt]

Official statement from Scooby Clinic:

Originally Posted by Scooby Clinic Official Facebook Page

HI,

By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.

We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars

It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.

Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.

Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.

Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.

Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.

This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.

This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.

A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.

Onwards and upwards.

Kev

[Rdlangy1]

I suppose you do have to feel for the others involved - one guys actions has obviously had serious ramifications..

Hindsight is a wonderful thing...

Still - if this was my car - I would have reacted the same so can't blame him.

[Steve_PPP]

From that SC statement:

its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.

This is more of an issue in my opinion. We've seen the video. Its clear that he's aiming for the potholes deliberately. It would be better for the owner to admit that his employee was being a dick, sack him, apologise publicly to the customer, compensate him accordingly and move on.

Instead he's still trying to deny something happened when we can see it did. Does he really think the Subaru community is that thick?

[thepieman]

This blinkered attitude of there's is/ has done them no favours!

[Scott.T]

Not the most professional of responses.
A lot of that could of been left out and a more asertive approach to remedial action should of been adopted. Paragraph 1, 2 and 7 would of been sufficient.

[tbtstt]

I didn't post my opinion when I posted the statement as I was trying to remain objective, but this...

Originally Posted by Scott.T

Not the most professional of responses.

...summarizes the Scooby Clinic post to me. The response is lacking in professionalism and actually has an air of arrogance about it. I note as well that Kev seems to skirt round the fact that he personally attacked the car owner on a public forum.

A better response could have won them some respect back at this point but, unless there is a major element of the story we are yet to hear, I presently have zero sympathy for Scooby Clinic.

[Banstead Stig]

Yeah, I think trying to put a spin on it and suggest they aren't bang to rights is ridiculous.

The bit that really got up my nose was this, "if the owner thinks we have done wrong the we openly apologise to him."

That's not an apology. That's a statement saying "if this bloke's so sensitive as to think we're in the wrong, then we'll make a token comment in an attempt to appease him".

Overall, the owner should have taken it on the chin and dealt with it. As things stand, he looks like a total **** in my opinion.

[Moley_WRX]

I suspect that reply from Scoobyclinic has been dictated by their solicitor, especially as there is a very good chance it'll go legal.

[scooby doo]

That spoof website is pritty pukka I think. Clever person.

[Banstead Stig]

Originally Posted by Moley_WRX

I suspect that reply from Scoobyclinic has been dictated by their solicitor, especially as there is a very good chance it'll go legal.

I'd hope a solicitor would know that the term is libel not liable.

[Scott.T]

Originally Posted by Banstead Stig

I'd hope a solicitor would know that the term is libel not liable.

I agree.
That response shouts to me that no solicitor was involved. Any good solicitor would of prevented such a response.

If solicitation (i use that word right or wrong only because it sounds good) was involved then a simple apology and it's in the hands of my solicitor response would suffice.

[Ginola]

Cant get away from this story its on every forum climbing every mountain, in all the papers :O

[Mortster]

The fake web page puzzles me, the domain name was purchased ages ago??

[boggissimo]

Originally Posted by bonner

Little warning for you all. Stay away from Scoobyclinic Chesterfield this is how they treat your pride and joy. Tossers. http://www.dailymail.co.uk/news/arti...ole-video.html

Bah, you made me look at the Daily Mail website.

[Moley_WRX]

Originally Posted by Scott.T

I agree.
That response shouts to me that no solicitor was involved. Any good solicitor would of prevented such a response.

If solicitation (i use that word right or wrong only because it sounds good) was involved then a simple apology and it's in the hands of my solicitor response would suffice.

Maybe they have had advice, maybe they haven't.

What I do know is that I'm bored about seeing it spread all over social media, and seeing a lot of people, fellow enthusiasts, baying for blood.

I don't condone for one second what has happened, the incident and the way it's been handled is very disappointing.

However, like 99% of those commenting I don't know the full story..... especially what happened after Scoobyclinic were made aware of the incident, so untill things become clear I won't be commenting negatively regarding either the Impreza owner or the Clinic. (Although i will say the mechanics actions are inexcusable)

The biggest disappointment in the whole matter is seeing how a lot of people have reacted to it.

The fact that many people may end up being out of a job and unable to support their families due to the actions of one colleague seems to amuse a few people who have no idea of details, yet throw accusations about.
I sincerely hope none of those people are in a similar position where they are faced with loosing a job through no fault of their own.

[iPond]

As i posted on SS...

Wow. Took a while to read through this but chipped away at every spare moment as the drama unfolded.

Not that surprised at the incident... I think we all suspect that a lot of garages have bad practices and attitudes towards customers and this just confirms that. I just hope my judgement is good in relation to the places i take my car to, as i would be livid if this was my car. (I will be looking into purchasing a dashcam though, regardless)

I am however, completely stunned at the posts/responses from the garage in question. Their final response on the subject is, to me, more damaging than the incident itself. No matter how poor you may choose to conduct your business behind closed doors, when something like this happens and the 'world' is watching (and you have "30 years experience" running said business) how the hell can you not have the foresight and intelligence to handle this better!? I know very little of them as i have never dealt with them, but from a neutral perspective going into this, i'm astonished that he has managed to build his business to this size with that attitude. Maybe something has changed of late, but as said, i cannot comment on this, only on what i see before me now.

On a side note, its also dissapointing to read some of the views on MLR relating to Scooby owners. But reading the thread on ScoobyNet, its not that hard to see how their views are formed. Well done tbtstt for chipping in and pointing out that the masses on there do not represent all of us!